Frequently Asked Questions

Our search bar is can be accessed by clicking on the magnifying glass located at the upper right hand corner.

First, locate the product on our website by using the yellow search bar at the bottom of our web page. Next, access the expanded product page by clicking the green “View Product” button. Scroll down to find the “Certificate of Analysis” tab along the left side. Most CoAs are available by the product’s lot number*. If you do not see your product’s specific lot number on our website, contact us at info@ibisci.com or call us at 1-800-253-4942 and we will be happy to provide it for you.

*Our pure water products have a general analysis sheet which is applicable to all lot numbers. If you are in need of a customized CoA for your purified water’s specific lot number, contact us at info@ibisci.com or call us so that we can prepare it for you.

On your desired product’s page you will find arrows alongside a dropdown box for different sizes and quantities available for purchase. This is located directly underneath the price of the item.

When logged in to your free IBI online account, you receive 25% off every order placed through our website. The account setup process takes only minutes and grants you free shipping to any address within the United States. Setting up an IBI account also ensures you stay up to date with emails about our sales and promotions. Easy un-subscription from emails is available at any time.

Our office is open to phone calls from 7 am to 5 pm CST at 1-800-253-4942. Our knowledgeable customer service representatives can also be reached at info@ibisci.com. Follow us on social media (Facebook, LinkedIn, YouTube) for various updates on products, promotions, instructional videos and more.